FAQ
Security on D2ItemStore.com
1. How do you protect my personal information?
Your private information is securely saved. We never provide it to third parties!
2. Is it safe to use my credit card on D2ItemStore.com?
Yes! All data is securely saved with the payment provider and will never be disclosed to others.
Orders
1. I can't find the item I’m looking for. Can I send you a request?
Yes. Custom requests are welcome! Please message us.
2. Are your services legit?
All of our item-related services are 100% legitimate and will never disappear or be replaced. Please ensure you collect the items we help acquire within 10 days from our friendly staff.
3. Within Diablo 2, items and gold disappear after some time when left on the ground.
Do not leave items on the ground! Some items can disappear in under 8 minutes. Please pick them up immediately after receiving them.
4. Are all items from D2ItemStore legit? Will they poof?
Yes, all items we assist you in acquiring are legitimate and permanent. We only offer services carried out by real players.
5. How do I place an order on your site?
- Choose the service for the item you want.
- Press 'Add to Cart' and select your Realm/Core and Game Mode.
- Proceed with Express Checkout or the standard checkout process.
6. How can I check my order status?
You can track your order status by contacting us through Live Chat.
7. What should I do if the Live Chat is offline?
If you can’t reach us through Live Chat, simply send us an email.
8. The Live Chat is online, but no one is answering me.
If you don’t receive a reply within 5 minutes, we might be experiencing high traffic. Please wait a little longer or send us an email, and we’ll get back to you as soon as possible.
Leveling Service
1. Can I use my character while you are leveling?
Please don’t log into your character until we notify you that the leveling service has been completed. Logging in prematurely might delay completion.
2. How do you level up my character?
Real players manually play your character to ensure fast and secure leveling. We never use any illicit software, so your character and account are always safe.
Payments
1. Which payment methods does D2ItemStore accept?
We accept Solana, Bitcoin and credit cards. Please ensure your personal information is accurate and up to date. Otherwise, your order may be rejected by the site or payment provider.
2. Do you accept Credit Cards?
Yes, we accept Credit Card payments even without a payment account.
3. Can I send cash payments to you?
We’re sorry, but we cannot accept cash payments.
4. Can I use Visa or American Express Gift Cards?
Please note that you need to register your gift card online before using it.
5. How can I pay with my credit card without a payment account?
At checkout, select your desired payment method and follow the steps to enter your details.
6. My Credit Card cannot be used. Payment Error.
If this happens, please double-check your details or contact your card-issuing bank for assistance.
Delivery
1. What kind of delivery methods do you offer?
We exclusively deliver via secure Face-to-Face trades. Contact us through Live Chat or email to initiate the transfer.
2. How long do I need to wait to get the items I requested?
Delivery usually takes a few hours. In rare cases, such as high-volume orders, it may take a bit longer. Contact us for updates on your order status.
3. I’ve been waiting more than 24 hours and haven’t received my service.
Please contact us via email or Live Chat, and we’ll assist you immediately.
4. Can you help me transfer items in-game?
Yes! Contact us through Live Chat or email when you are online, and we’ll assist you with the transfer.
5. The item I requested doesn’t match the picture you showed.
Please note that the pictures (screenshots) are examples. The exact stats of the items we help acquire are detailed in the description.
Technical Problems
1. I cannot add items to the cart or complete checkout.
If you’re having trouble adding the items you wish us to help you acquire to the cart or completing the checkout process, this might be due to website maintenance or a technical issue. Please contact us via Live Chat or email for assistance, and we’ll help resolve the issue promptly.
2. Diablo 2 does not run on Windows Vista. Troubleshooting.
Windows Vista has known compatibility issues with Diablo 2. Please set the compatibility mode to Windows XP SP2. For further assistance, contact us.
Others
1. Can I work for D2ItemStore?
Currently, we are not hiring. However, you can always send us an email, and we’ll consider your application.
2. Do you buy or trade items?
We’re sorry, but we do not engage in buying or trading items. Our focus is solely on providing professional in-game services to help you achieve your goals.
3. Am I getting discounts or bonuses for repeat orders?
Yes! The higher your order amount, the more bonuses you will receive.
4. Do you have Diablo 2 Classic or Expansion items in your store?
We currently provide services to help you acquire items from the Expansion (Lord of Destruction). Diablo 2 Classic items are not available at this time.
5. I have lost the password to my user account. How can I log in?
Visit https://account.d2itemstore.com/ to reset your password.